Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• use our Accurx tool, Monday to Friday from 8am to 6.30pm. We will respond within 4 hours during opening times
• phone us on 01268 556453, Monday to Friday from 9am to 5pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Urgent appointments are for:

• problems that need attention sooner but are not emergencies.
• a new health problem that you haven’t told us about before.
• worsening symptoms that need attention today or soon.
• problems you're worried will get much worse if you wait longer.
• just one health problem.

To request a routine appointment in the next 7 days:

• use our Accurx tool, Monday to Friday 8am to 6.30pm. We will respond within 4 hours during opening times
• phone us on 01268 556453, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments are for:

• issues that can wait a few days until the next available appointment.
• ongoing or long-term health conditions.
• medication reviews.
• general check-ups or follow-ups.
• advice about a health problem, or multiple problems you wish to discuss.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner. Please specify on request.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01268 556453, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Non-English Speakers

From 1st November 2025, we are using Language Empire for our interpreting and translation services.

Language Empire is a nationwide supplier of interpretation and translation services with over 20 year’s experience supplying to the NHS, local government, and many other organisations, offering over 450 languages and dialects.

If you need to be seen at home, please call the Surgery before 10.30am on the day and this will be arranged for you.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.